New and improved Community Forum – updates and support

[Bow]

Yep familiar with the favorites option @Ru-bee  been using it for a long time. But then I’d miss out on all the other threads. And while yes I have my regular threads I frequent, I do like to pop by others too, including reading new ones. 
doesn’t matter 

[Ru-bee]

It definitely does matter @Bow if it's affecting your use of the forums!

[Jynx]

Yeah I second @Ru-bee on this one @Bow it absolutely matters cos a) you're one of the users, we are literally doing all of this for you guys and b) if you didn't point it out we may not have known how impactful it could be, and maybe other users are impacted but just never flagged it. You might be helping more folks than just yourself by speaking up 💜

[Lauz]

Hi everyone, 

While we are still working on everything that has been raised around feedback/bugs within our tech team, we will continue to keep you updated as things get addressed.

@MJG017  - the issue you were having with the search button should now be resolved. Let us know if not and we can feed that back of course!

@Ainjoule  - when you click on a users profile, we have reinstated showing the join date so now you can check when a member did join and if their 'new contributor' status is from low amount of posts or they are a recently joined member! Thanks for flagging this

@Bow - I echo what @Jynx and @Ru-bee have said here. Your experience of navigating the forums is always of interest to us as it informs how we can improve. From what's been raised so far, we have a few things that we are working on that will hopefully help too. There is the latest posts option now from the latest discussions drop down and we are working on the least replies being more functional as raised here so you can see what hasn't been replied and recently posted. There is also the bug of when you go to the next page of threads, it's not showing the actual next page which when fixed could help how you get to threads too!

Keep following this thread for updates and keep letting us know anything you (or anyone else reading this!) feel might help improve any challenges going on 😊

[Lauz]

Popping with an update on the concern you flagged @Oaktree and @MJG017 in regard to the toolbar expansion on mobile. Unfortunately, this is a technical limitation of the platform currently and sits outside our control. That said, we have kept this flagged so it's an ongoing investigation and we will keep you posted when a fix arrives.  Sorry for the inconvenience and super appreciate your understanding on this 💛

[MJG017]

No worries @Lauz, thanks for letting us know.  I did get the feeling it was a limitation for mobile with the more advanced features. 

[Oaktree]

@Lauz 

Thanks for checking on this for us

[Lauz]

Hi everyone!

When the new layout went live the online members feature was temporarily taken down, which a few of you noticed and mentioned! We will be reinstating this in the next few days. As a dynamic and active community this feature adds to feelings of connection and vibrancy. Members online may be posting and replying, or they may just be having a read or browse so please be aware that there is never any pressure to be responsive when online! It's a lovely opportunity to feel virtually connected to your peers 😊  

Thanks for the ongoing feedback here all 💜

[PeppyPatti]

I'm with you in this one @MJG017 

The other things is I'm just far too overwhelmed to look at other threads except good morning and the song one. It's even really difficult to swap and change from these two. 

But am so looking forward to venture out ..  

[Lauz]

Hi @Glisten - just wanted to feedback that the team has looked into extending the amount of people that appear when you want to tag people. Unfortunately the platform doesn't allow for an increase to the amount in the drop down- I'm sorry! If there is ever an update with that we have it documented as an improvement the community would like to have in the future 💛