Tech glitch

[NikNik]

Hi @jobe @Former-Member

So... I still don't have a solution for you - but the company who provides this forum platform have some questions to help get to the bottom of it:

1) What browser are you using? (for example, if you are using an iphone, usually Safari is the default)

2) What operating system does your phone have (for example, if you're using an iphone, you can go to "Settings" "General" "Software update" where it will tell you which version you're up to - so mine says iOS 10.2)

They have also suggested to clear cookies and the cache. I can assist you with that if I know which operating system you're using.

Hopefully we can get to the bottom of this! Apologies again!

[Former-Member]

Hey @NikNik. I thought it worked. After clearing my cache it let me in and then I went to reply to you but because everything was cleared I had to sign in again. I thought I'd just check again and that message was returned again grrr.
I'm on safari iOS 10.1.1.

[Former-Member]

Ok @NikNik. I just signed out again and can access it. Then I signed in again and can't and get that message. The plot thickens 🤔😊

[Former-Member]

And @NikNik now that you have my brain in problem solving mode I just tried accessing the desktop site from my browser and can get in that way too whilst on my phone and signed in 😃

[Former-Member]

@Faith-and-Hope I also forgot to say that once the new updates of ios10 came in I have had no more issues with my mail on my iPad. I'm not sure if you ended up updating or not but mine is back to normal. 💜🤗

[NikNik]

You're such a detective @Former-Member 🙂
So just to clarify:
- is it only happening on that thread?
- You can access it on your mobile when you're not signed in, but you get the error message again when you are signed in?
- You have no issues when you use the desktop version & are signed in?
- The error message is exactly the same?

[Faith-and-Hope]

Sorry @Former-Member @NikNik ,... sozzling off here .... been a long day so I will have to try to wrap my brain around this tomorrow ....

G'night .... 😴💤

[Former-Member]

@NikNik. I randomly opened about 25 pages of different threads across all the topics and didn't have the same problem. Went back to sleeping too much and got the error message straight away
So to answer you
Yes
Yes
Yes
Yes
The only thing that changes on the error message is the numbers I think
I hope this helps

[Former-Member]

It ok @Faith-and-Hope. You don't need to worry. I was just giving you a heads up for something earlier I mentioned (like a month ago). This glitch is probably not affecting you. Sleep well 😴

[NikNik]

Interesting - thanks @Former-Member

Could you test that thread a couple of times and take a screen shot of the different error messages and email us team@saneforums.org?

Or if it's tricky to take screen shot, just note down the different error numbers?

Thanks!