New and improved Community Forum – updates and support

[Ru-bee]

Hey @MJG017, yeah that is quite hard to see isn't it? I'll pass that along, but to give the team more info, is that on mobile or using desktop? 

[MJG017]

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@Ru-bee wrote:

Hey @MJG017, yeah that is quite hard to see isn't it? I'll pass that along, but to give the team more info, is that on mobile or using desktop? 

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Both mobile and desktop, in any browser.  I assumed the text was supposed to be white rather than black... just like the 'post' button.

[Ru-bee]

Okay, thanks for letting us know @MJG017 I've passed that along so the team can check it out 

[Ru-bee]

@MJG017 would it be possible to send us the URL link to webpage (or one of them if this is happening in each page) that you're looking at when this is happening for you?

[MJG017]

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@Ru-bee wrote:

@MJG017 would it be possible to send us the URL link to webpage (or one of them if this is happening in each page) that you're looking at when this is happening for you?

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@Ru-bee It's all of the pages that list the latest discussions for any of the spaces.

https://lifeline.saneforums.org/

https://lifeline.saneforums.org/t5/Events-and-updates/bd-p/le-forum-0007

https://lifeline.saneforums.org/t5/Welcome-and-getting-started/bd-p/le-forum-0012

plus all of the other individual spaces discussions listings.  They're all listed with that same dark blue box with black text for the spaces name and how long ago the discussion was created.

[Ru-bee]

Thank you @MJG017 that's really helpful! I've had word that this is already on their radar and should be resolved in approximately the next 48 hours

[MJG017]

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@Ru-bee wrote:

Thank you @MJG017 that's really helpful! I've had word that this is already on their radar and should be resolved in approximately the next 48 hours

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Thanks @Ru-bee.  I just noticed that on Edge and Chrome browsers, the dark blue box is gone or just white now.  It's still the same in Firefox though... even with a forced refresh.

Also, another very tiny thing I found earlier.  When inserting an image and the box to choose it comes up, the ability to scroll in the browser is gone (mouse wheel and right-side scroll bar).  So if you want to click the "Choose files" button and your already scrolled down so that the post you're reading is near the bottom... when you click reply and click the insert image button you can't see the "choose files" button and cant scroll down to see it.  You need to close the insert the image another way or close it, scroll up a bit, and click insert image again.  Not a biggie, but a bit annoying.  It does the same in Edge.

[Lauz]

Hi @Dimity 

Thank you for pasting your feedback in this thread. In terms of the reasons why we have this new format, encouraging members to create new threads for new topics was just one of many reasons the layout was updated. Other reasons that came from community consultation were around easier navigation, more categories aligned to discussions people were wanting to have and spaces to quickly be able to connect to people discussing similar things. 

When it comes to long threads, there are some challenges, particularly from a technical point of view. Extensive threads can affect page loading time and issues around being able to move the thread. Long threads can also bury topics making it a little bit harder for newer members to engage and search. That said, we are not going to be shutting down any threads right now! When it comes to the challenges of long threads, this is a piece of work we will be engaging with the community on for feedback and insights to work together. We want this to be collaborative and will not action anything without consultation 😊 So please stay tuned!  

Our long-term members are critical to our forums and extremely valued, we always want to support them as much as everyone here in the community! I myself have been a long-term forums team member and have seen over the years, and continue to see, our long-term members deliver such genuine guidance, support and encouragement to everyone that comes through the forums, whilst also establishing long standing connections. This kind of activity is at the heart of peer support, which is what we see shine through our community.  

I very much agree that in mental health, the recovery model doesn’t always equal ‘being cured’. Recovery in mental health can be nuanced and like you’ve mentioned can include things like acceptance as well as living a fulfilling life, maintaining wellbeing, accessing better support, working on goals and being able to identify needs (to name a few)! There is a great SANE blog that highlights what recovery means to people with complex mental health here which has wonderful insights and I will leave you with one: 

“Recovery means growing to know what I can do, and focusing on all the positives in my life. I have schizo-affective disorder bipolar type. I know I may never be symptom free, but recovery means I do the best I can do with all I have been given....” 

I hope this has addressed your concerns and feedback and please subscribe to this thread to stay up to date with anything that comes up in the future 😊  

[Lauz]

Hi everyone! 

Thank you all so much for jumping in here with feedback and issues – your responsiveness has meant that we have been able to get on top of any bugs as quick as possible! 

The forum landing page update is still quite fresh, so take your time, keep posting in here for any help you might need around navigating and we can all support each other! It looks like a lot of concerns in here have been worked out such as navigating to subscriptions @Dimity and @Patches59 , @Bow  the phone view should be fixed and under discussions, where it says latest discussions, you can click that and select it to show latest posts. 

Other issues raised like photo uploads and saves @Shaz51 , searching for members @Dimity  and seeing other members online @Shaz51, the blue and black writing @MJG017  have been flagged with the tech team and reviews/fixes are in progress (thanks for the extra details that you've just provided @MJG017 and we will look into that issue around inserting an image and scrolling). We will let you know as soon as a resolve is completed so make sure you are subscribed to this thread and follow along!  

Thanks for your patience everyone and hope you enjoy getting more and more used to the new look forum! Feel free to jump in here with any further questions of concerns! 

@Ru-bee @tyme @Jynx @rav3n @RiverSeal