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07-01-2023 06:06 AM
07-01-2023 06:06 AM
Feedback for SANE
Your referral process is unacceptable. It's unnecessarily long and complicated. ALL I WANTED TO DO WAS TO CHECK MY ELIGIBILITY. But you make it impossible to do so online. DISGRACEFUL. In fact, the referral process was so bad that I rang Lifeline after completing your stupid, puerile questions. You clearly have no idea of how to interact with vulnerable people with severe mental health problems. You're a f**king disgrace and you ought to be ashamed of yourselves.
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07-01-2023 11:33 AM
07-01-2023 11:33 AM
Re: Feedback for SANE
Hi @Former-Member ,
I'm sorry you experienced frustration when checking your eligibility. I believe you are referring to the Guided Service? https://www.sane.org/referral
To check you eligibility, click on 'Check your eligibility":
Next, if you are over 18, type in your postcode. If you are NOT eligible, you will see this screen:
If you ARE eligible, you will see this screen to proceed to "Register Now":
You are more than welcome to submit a formal complaint via https://www.sane.org/about-sane/policies/feedback-and-complaints-policy so that this can me taken up with management.
Once again, I'm sorry for the frustration this has caused.
Kindest, tyme
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07-01-2023 02:46 PM
07-01-2023 02:46 PM
Re: Feedback for SANE
This forum is f**ked. I just typed out a long reply to you only to have it erased when the page did a f**king auto-refresh and everything was lost. A bunch of trained chimpanzees could design a better forum than SANE.
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07-01-2023 02:48 PM
07-01-2023 02:48 PM
Re: Feedback for SANE
Btw, what you described is WRONG. The eligibility check does NOT pop up like that. A bunch of trained chimpanzees could design a better eligibility check than the half-wits at SANE.
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07-01-2023 02:51 PM
07-01-2023 02:51 PM
Re: Feedback for SANE
Finally, I did lodge a complaint. IT WASN'T EVEN ACKNOWLEDGED. Disgusting. What an extremely cruel and insensitive way to treat a very vulnerable and sick person.
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07-01-2023 02:54 PM
07-01-2023 02:54 PM
Re: Feedback for SANE
SANE have chosen to act in a thoughtless, appalling manner with total disregard for myself as a person or my circumstances.
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07-01-2023 02:58 PM - edited 07-01-2023 02:59 PM
07-01-2023 02:58 PM - edited 07-01-2023 02:59 PM
Re: Feedback for SANE
Perhaps it's a tech issue? You can try deleting cookies if that helps @Former-Member . It seems to be working for me and others who have successfully registered. This is the first we have heard it doesn't not work.
Sorry for your frustration. As I said, happy for you to direct your complaint via our feedback and complaints form.
Alternatively, you can email team@sane.org, and a moderator can step you through the process.
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07-01-2023 03:04 PM
07-01-2023 03:04 PM
Re: Feedback for SANE
No, it's NOT a tech issue. I'm not stupid – it's the fault of SANE. It has nothing to do with clearing cookies. Stop trying to blame me and act as an apologist for SANE. And, as I already told you, I did submit a complaint which was ignored.
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07-01-2023 03:08 PM
07-01-2023 03:08 PM
Re: Feedback for SANE
And I don't need or want a damn moderator to hold my hand and 'step me through the process'. I'M NOT STUPID SO CEASE TREATING ME AS SUCH. Due to the insensitive nature of your comments, I won't be replying further.
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07-01-2023 03:11 PM
07-01-2023 03:11 PM
Re: Feedback for SANE
No worries @Former-Member